Over-the-Counter (OTC) Medications | Johns Hopkins Advantage MD (2024)

As a member of Johns Hopkins Advantage MD, you can save money on a wide variety of over-the-counter (OTC) health items, such as drugs, supplies, and self-care products without a prescription, through the plan’s 2024 OTC benefit for Advantage MD (HMO), Primary (PPO), D-SNP (HMO), Tribute (HMO) and Select (HMO).

The OTC benefit offers you an easy way to get generic over-the-counter health and wellness products that you use every day by ordering online, through the OTC Health Solutions App, over the phone, or visiting a CVS Pharmacy® store (excluding Target and select other CVS Pharmacy® locations).

This OTC catalog contains a complete listing of all plan-covered OTC drugs, supplies, self-care products and the price of each item.

In Store:

• Browse the OTCHS catalog for approved health items and prices.
• Inside the store, look for blue items in the OTCHS section, identifying eligible products.
  • You can also use the OTC Health Solutions App to scan the item’s label to confirm if it is approved.
  • Go to any register to check out and give the cashier your first name, last name, and date of birth or present the cashier with your bar code in the OTC Health Solutions App.

How to use your OTCHS benefits in store

Note: OTC products are intended for members’ use only. Advantage MD prohibits the use of this OTC benefit to order products for family members and friends. Available products and brands may change throughout the year and are subject to availability. Quantity limits may apply to select items.

Return Policy

Due to the personal nature of the products, no returns or exchanges are allowed. If you have not received your order or if you received a defective or damaged item, please call OTC Health Solutions within 30 days of placing your order.

If your item is not in stock, an item of similar or greater value may be substituted in your order.

Where can I find my member ID number?

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It can be found on the front of your health plan ID card.

What is the Over-the-Counter (OTC) benefit?

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The benefit lets you get over-the-counter items by going to any allowed stores. You can also order by phone at 1-888-628-2770 (TTY: 711) Monday to Friday, from 9 AM to 8 PM local time or online. You order from a list of approved items, and it will be sent to your address.

How much is my OTC benefit?

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The amount depends on your benefit plan. Check your plan documents or call OTC Health Solutions at 888-628-2770 (TTY: 711).

Can I carry over unused benefit amount to the next benefit period?

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Unused benefit amounts do not roll over to the next quarter.

Can I order more than my benefit amount?

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You cannot exceed your benefit amount online or by phone. However, you may exceed your benefit amount at any allowed CVS Pharmacy® store and pay the difference out of pocket.

Are all items available at the stores?

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Orders can only be cancelled within ONE HOUR after being processed.

Can I cancel my order once it has been placed?

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Orders can only be canceled within 30 minutes after being placed. To cancel an order, you can use the automated IVR system or talk to an agent.

How do I confirm my order was placed?

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Once the order is placed, you will receive an order number. Access to order history is also available in the portal/app. Always keep your order number.

Can I track my order?

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You can use our automated IVR system to track an order. If your phone number or email was added to your account, you will also receive email/ text updates. You can also view tracking information through our OTCHS portal/app.

How will the items be shipped?

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Items are shipped via USPS to your home at no charge to you. Please allow up to 14 days for delivery.