Huntsville Utilities (2024)

Option 1: Automatic Monthly Bank Draft

What is it? The amount due on your bill is automatically drafted from your bank account each month. Automatic Monthly Bank Draft offers great benefits:

• It’s free!
• It’s convenient! Never miss paying a bill.
• No late payments.
• No late penalties.
• No hassle writing checks and paying postage.

When are payments drafted?
Bank draft payments are presented for withdrawal one business day prior to your due date. If your due date falls on a weekend or holiday, payments are presented to the bank the prior business day.

What happens when I enroll?
Invoices will be issued and mailed the next business day after yourmeters are read. The bill will note: “Paid by Bank Draft”

How do I get started?
Log in toMy Account to get started.

Option 2: One-Time Bank Draft via Website or Automated Phone System

You may initiate a draft at your discretion online by logging into My Accountor by automated telephone at 256-535-1200. This option requires that you have your 12-digit Utilities Account Number and PIN number.

How to Enroll
You may enroll in the Automatic Bank Draft Program by logging intoMy Account. This will require you to register as an online user and add your current bank information under the Bank Data option. Upon completing the bank information, web/phone draft is immediately available.

How To Perform a Web/Phone Draft
(You will need your account number and pin number)

ViaMy Account.

The View/Pay bill window will open. Enter the amount you would like to pay then select the payment method you want to use and click Continue. Once you have verified the payment information click Pay and you will receive a transaction number.

Via the Automated Phone System: 256-535-1200

Call 256-535-1200 to reach the Automated Phone System. You will need your Huntsville Utilities 12-digit account number and your four-digit pin number. (Unless otherwise specified, this is the last four digits of the primary account holder’s social security number). Listen for the prompt to pay by “bank draft” and follow the instructions. An additional option has been added where a customer can add their bank information using the Automated Phone System and then go right into processing the payment. This eliminates the need to enroll prior to using the Automated Phone System to pay by bank draft.

Credit/Debit Online

SPEEDPAY (now ACI Worldwide) THROUGH MYACCOUNT

• Accepts Debit Cards (w/the Star, Pulse, Nice or Excel Logo)
• Accepts Credit Cards (Visa, Discover, American Express and MasterCard)
• $2.15 convenience fee for each transaction processed
• reoccurring payment options available
• $1,000.00 limit per transaction
• To process a payment you must have your 12 digit Huntsville Utilities Account Number
• Login to your MyAccount Portal

Example of the MyAccount Portal.

Example of the Speedpay website where credit/debit card payments can be processed.

Credit/Debit by Phone or Text

SPEEDPAY SERVICE 877-429-4131 (SPEEDPAY is now ACI Worldwide)

• Accepts Debit Cards (w/the Star, Pulse, Nice or Excel Logo)
• Accepts Credit Cards (Visa, Discover, American Express and MasterCard)
• $2.15 convenience fee for each transaction processed
• $1,000.00 limit per transaction
• To process a payment you must have your 12 digit Huntsville Utilities Account Number

PAYBY TEXT SERVICE

• You may enroll in SpeedpayPay by Text Serviceto receive a text message 7 days prior to your invoice due date
• To submit payment – reply as instructed to the Bill Alert Text message
• Your full Huntsville Utilities Account balance will Debit – No partial payments accepted
• To enroll – Log on toMy Accountonline or call Speedpay Automated Telephone System at 1-877-429-4131
• A mobile number can only be used for one (1) Huntsville Utilities Account / Cannot sign up multiple accounts with the same mobile number
• $2.15 convenience fee for each transaction processed, in addition to any charges from your mobile phone provider for text messaging

*Message and Data rates may apply

Western Union Quick Collect - 1 business day

Paying your utility bill has never been easier or more efficient with Western Union Quick Collect – and, it’s FREE!! Customers can pay at Western Union Quick Collect locations throughout Madison County with expanded hours and payments are processed in ONE BUSINESS DAY. Hours and restrictions vary by location and are subject to change.

If you are subject to cut-off, please do not use this service. Payments will not post to your Huntsville Utilities account until the following business day.

Western Union Locations

Payments may be made at participating Western Union Quick Collect locations. Simply take your Huntsville Utilities bill or provide your account number.

Huntsville Utilities Payment Center

Local Payment Locations

Payment Locations

Pulaski Pike Drive -Thru — 1100 Pulaski Pike
Drive-Thru facility open Monday – Friday 8:00am to 5pm
*Payment must be in the form of cash, check or money order.

Mail

When paying by mail, always use a check or money order. Never use cash. Write the 12 digit Huntsville Utilities account number on your payment and include the bill stub.
Payment mailing address:

HUNTSVILLE UTILITIES
HUNTSVILLE, AL 35895

This address contains a unique zip code, specific to Huntsville Utilities, making a street address unnecessary. Pre-addressed return envelopes are available upon request. Request envelopes by calling 256-535-1200 or by filling out the form below.

Pre-addressed return envelopes

Drop Boxes - 1 business day

Main Office
112 Spragins Street NW
Huntsville, AL 35801

Senior Center
2200 Drake Avenue SW
Huntsville AL

Bruce’s Foodland
14470 US 231/431 N
Hazel Green

Kroger
8404 Memorial Pky SW
Huntsville, AL

Lowes
3505 Memorial PKY NW
Huntsville, AL

Walgreens
7813 US 72
Huntsville, AL

Piggly Wiggly
10199 US 431 S
New Hope

Self-Service Payment Kiosk - Payments Post immediately

Huntsville Utilities kiosks will accept cash, check, and most major debit/credit cards.

Locations:

• Lobby at 112 Spragins Street: 7:30am – 5pm (Monday-Friday)
• Outdoor at 112 Spragins Street: 24/7
• Payment Center (Drive-Thru Lane 1) at 1100 Pulaski Pike: 24/7
• Madison Utilities at 101 Ray Sanderson Drive: 8:00am to 4:30pm (Monday-Friday)
• Dr. Richard Showers, Sr. Recreation Center on Blue Spring Road NW
• Monday-Friday 8:00am to 8:00pm
• Saturday 9:00am – 1:00pm
• Sunday 1:00pm to 5:00pm

Click here for a video on how to use the self-service payment kiosks.

Request a Payment Arrangement

Huntsville Utilities will work with the account holder in an effort to prevent services from being disconnected. In the event a customer’s account becomes past due, and they are not able to pay the balance in full, an installment plan is available. To discuss this option, please call our office at 256-535-1200, Monday – Friday, 7:00 a.m. to 6:00 p.m.
ANY BILL NOT PAID IN FULL BY THE DUEDATE INCLUDES A LATE PENALTY.

Installment Plan
This payment option allows the customer to make a partial payment towards the unpaid balance and divide the remaining amount into one to four monthly installments. The installment amount will be due with the monthly billing for the agreed upon terms. No additional agreement will be available until the customer’s account is paid in full. When a customer signs an Installment Plan, they waive the right to any review concerning the validity of the bill.

Utility Assistance Through United Way

Restoring Interrupted Service

If interruption of service occurs, notification in the form of a door hanger is placed at the service location. Instructions are provided in order to address the restoration of service promptly. (Note: Payment in Person and by Speedpay (now ACI Worldwide) are the quickest ways to restore service.)

If power has been interrupted:

1. A door hanger is normally placed on the front entrance of a location; verify other entrances at the service location.
2. The door hanger will indicate the reason and the amount needed to restore service.
3. Payments can be made to reconnect service in person, at a payment center or by using a credit/debit card through Speedpay® and Online. Speedpay (now ACI Worldwide) Automated Telephone System can be reached at 1-877-429-4131.
4. For additional information, contactour office at 256-535-1200. Additional charges will apply for restoration of services after normal business hours. After hour charges will apply after 6pm, weekends and/or holidays.